Support3 min read
Troubleshoot a problem
A short recovery path for interrupted sessions, saving, sign-in, and access issues.
Start with the smallest reset
- Refresh the page and try the action once more.
- Check your connection and confirm you are signed in to the right Clarity account.
- If an editor is saving, give it a moment before closing the tab.
When to contact support
Contact us if access, billing, a saved session, or a repeated error is blocking your work. Include the page you were on, what you expected, what happened, and any visible error reference—but never paste private coaching content unless it is necessary for the request.