Help
Clarity support
Help with writing, sync, privacy and your Clarity account on iPad.
Contents
Contact support
Email hello@tryclarity.xyz with the app version, iPad model, iPadOS version and a short description of what happened. Please do not send passwords, sign-in codes or private journal entries. Redact personal information from any screenshot you choose to send.
Find your writing and check sync
- Check that you are signed in to the account you used to write the session.
- In Library, clear search and select All modes and All statuses to see your full archive. Kept shows only sessions with kept thoughts.
- If you are offline, reconnect and review Offline Sync. Avoid removing the app while you have writing waiting to sync.
- If a request fails, preserve your writing and use the retry or recovery action shown in the app.
Your AI sharing choice
In iPad Settings, review AI sharing to see the configured recipients before allowing AI features. Turning sharing off stops new AI requests, including automatic Patterns analysis, while writing and cloud sync remain available. It does not recall information already sent.
Clarity's AI suggestions may be inaccurate. They support reflection and planning and do not replace medical, mental-health, crisis or other professional help.
Delete your account
In the iPad app, open Settings → Delete account. Read the confirmation and type DELETE. You may need to sign in again for recent identity verification. Deletion removes your account and writing, including unsynced writing on the initiating iPad, and cannot be undone. Shared organisation writing owned by others is preserved. Provider billing records and backups follow their retention policies.
Account deletion does not cancel subscriptions managed by external billing providers. Check your subscription with its provider before deleting. For privacy requests, help with older app versions, or a deletion that has not completed, email support.
If you use Sign in with Apple and access has not been revoked automatically, open iPad Settings → your name → Sign in with Apple → Clarity, then follow the steps to stop using Sign in with Apple. Your Clarity account deletion does not depend on completing this step.
Privacy and terms